Diogenes Syndrome & Hoarder Clearance
A specialist team for hoarding situations and Diogenes syndrome: total discretion, protective equipment, certified disinfection, and coordination with social services when needed.
Unmarked vehicles • Absolute discretion • Trained specialist team • All of Luxembourg
A difficult situation handled with humanity
Diogenes syndrome and severe hoarding affect people everywhere, including Luxembourg. The homes concerned present extreme conditions: items accumulated over many years, blocked rooms, sometimes mould, pests or biological contamination. These situations are distressing for families — and they require far more than a standard clearance.
MS Débarras has a dedicated team trained for these cases, working with certified protective equipment (suits, FFP3 masks, professional biocides). Our vehicles are unmarked, we never judge, and we can coordinate the operation with social workers and medical services in Luxembourg when appropriate. The goal is always the same: return the home to a safe, healthy, liveable state while treating the person and the family with respect.
What our specialist service includes
A complete service from A to Z — from the free assessment to handing back the keys
Total Discretion
Unmarked vehicles, discreet team, no visible signage. Neighbours will not know what is happening.
Certified Protection
Protective suits, FFP3 masks, professional-grade biocides and a certified disinfection protocol.
Trained Team
Our staff are trained for hoarding situations: patience, method, and respect for the person and their belongings.
Social Coordination
We can work alongside social workers, family members, guardians and medical services in Luxembourg.
Deep Cleaning & Disinfection
After the clearance: deep cleaning, disinfection, deodorisation — the home becomes liveable again.
Valuables Safeguarded
Documents, money, jewellery and sentimental items found during the clearance are set aside and handed over.
How does it work?
A simple, transparent process
Confidential assessment
A discreet visit (or photo review) to assess the situation. Free and completely confidential.
Intervention plan
We define the approach with you — and with social or medical services if involved.
Clearance
Methodical clearing with full protective equipment. Important documents and valuables are safeguarded.
Disinfection
Deep cleaning, certified disinfection and deodorisation of the entire home.
Follow-up
Recycling certificate, photo report if requested, and handover of the recovered home.
We cover the whole of Luxembourg
Our team operates across the entire Grand Duchy — no call-out fee within 30 km of Luxembourg City:
Frequently asked questions
Will the neighbours know?
No. We use unmarked vehicles, our team wears no branded clothing on request, and the operation is planned to stay as discreet as possible. Confidentiality is a core commitment of this service.
My relative refuses help. What can I do?
This is very common with Diogenes syndrome. We recommend involving a social worker or the family doctor first. We can then plan the intervention together, at the right moment, and always with the necessary legal authorisations.
Is the home really recoverable?
In almost every case, yes. After clearance, deep cleaning, disinfection and airing, the vast majority of homes become fully liveable again. We can also coordinate repainting or small repairs with partner companies.
How much does it cost?
Each situation is unique — the quote depends on the volume, the state of the home and the level of disinfection required. The assessment visit is free, confidential and without obligation, and the quote is delivered within 2 hours.
Do you work with Luxembourg social services?
Yes, regularly. We can coordinate with social workers, guardianship services and medical teams, and adapt our schedule to the overall care plan for the person concerned.
Ready to get started?
Free quote within 2 hours • Service within 24h when urgent • English spoken • All of Luxembourg